Information eReports collects and holdsFrom time to time, eReports may collect certain personal information in connection with the purpose for which it was collected, as being reasonably necessary for, or related to eReports’ business. The kind of information we collect will depend on your relationship with eReports (for example as an examinee, client, business partner, or employee. Generally, the only personal information eReports collect about you is that which you choose to tell us about or which you authorise eReports to obtain. The type of information eReports collect may include:
- Examinees: your name, gender, address, email addresses, telephone number, demographic data (non-sensitive information only), health and/or disability information (including history), medical claims history.*
- Clients (referring party or examinees engaging services in their own right): your name, address, email address, telephone number, billing information (if purchasing products) history.
- Consultants/Medical Examiners: your name, gender, address, telephone numbers, email addresses, employment history, billing information, professional associations, qualifications, accreditations, professional registration information, professional indemnity insurance details, provider number, health and/or disability information (including history), emergency contact details.
- Other (including employees/potential employees): your name, address, email address, telephone number, employment history, medical history and billing information.
How eReports collects and holds your personal informationWhere possible, eReports will collect your personal information directly from you but information may also be collected via:
- Health records provided to us (including as part of psychological or medical assessments (examinees only).
- Inquiries that we might make of your employer or treating practitioners (examinees only.
- Other pre-employment checks (employees and examinees only).
- Insurers, employers and other parties who may have introduced you to eReports.
The purpose for which eReports collects, holds, uses, and discloses personal informationeReports collects personal information that eReports considers relevant, and which is outlined in your written consent, for the purpose of providing eReports’ services. Sensitive information, in most cases, can only be disclosed with your written consent. Any personal information collected about an individual will not be used or disclosed for the purposes of direct marketing unless the individual has given eReports consent to do so. Any personal information provided to ERUK will not be disclosed to any overseas individuals or bodies, unless the individual has given eReports consent to do so. Some of the ways eReports uses personal information include to:
- Communicate with you and others as part of eReports’ business.
- Enable eReports to provide a service.
- Personalise the eReports experience.
- Send you information regarding changes to eReports’ policies, other terms and conditions, online services, and other administrative issues.
- Prevent, detect and investigate crime, including fraud and money laundering, and analyse and manage other commercial risks.
- Verify information given to eReports.
- Carry out market research and analysis using anonymised data , including satisfaction surveys.
- Manage eReports’ infrastructure and business operations and comply with internal policies and procedures, including those relating to auditing, accounting, billing and collections, IT systems data and website hosting, business continuity and records, document, and print management.
- Resolve complaints, and handle requests for data access or correction.
- Comply with applicable UK laws and regulatory obligations (including relevant laws and regulations outside your country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism.
- Comply with UK legal process and respond to requests from public and governmental authorities (outside your country of residence).
- Establish and defend legal rights, protect eReports’ operations or those of any of eReports’ group companies or insurance business partners, eReports’ rights or property and/or that of eReports’ group companies, you or others, and pursue available remedies or limit eReports’ damages.
- all of the above.
- assess your suitability and continued suitability for employment.
To whom does eReports disclose your personal information?eReports may disclose your personal information to:
- Government Authorities (where required by law, including workers compensation laws).
- Third parties involved in court action (where required by law).
- Business partners/clients.
- Medical partners.
- Your nominated, treating doctor.
- Anyone who, by agreement, is deemed necessary.
- Your employers (e.g. return to work co-ordinator).
- Referring agency.
- Medical Consultants and Examiners and any other treating practitioner or other health providers that eReports may deal with on your behalf.